Last Updated: October 2026

Welcome to Velora Luxury Spa. These Terms and Conditions govern your use of our website, https://theveloraluxuryspa.com/, and your interaction with our services. By accessing or using our website, you agree to comply with these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

1. About Our Services

Velora Luxury Spa provides spa, massage, wellness, and related services at our location in Bengaluru.

Information about our services, treatments, packages, availability, timings, and pricing may be updated from time to time without prior notice.

The information provided on our website is intended for general informational purposes and does not constitute medical advice, diagnosis, or treatment.

2. Appointments and Bookings

Appointments may be requested through our website, phone, WhatsApp, or other available communication channels.

Submitting an enquiry or appointment request does not necessarily guarantee confirmation of an appointment. An appointment will be considered confirmed only after confirmation from Velora Luxury Spa.

Customers are requested to provide accurate contact details and appointment information when making a booking.

We reserve the right to refuse, reschedule, or cancel an appointment when necessary due to availability, operational requirements, unforeseen circumstances, or other reasonable considerations.

3. Cancellation and Rescheduling

If you need to cancel or reschedule an appointment, we request that you inform us as early as possible.

Cancellation, rescheduling, late arrival, or no-show policies may apply depending on the booking, package, or service selected.

Any applicable cancellation or booking charges will be communicated to the customer before they apply.

4. Service Information

We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.

However, service descriptions, availability, prices, packages, offers, photographs, and other website information may change without prior notice.

Images displayed on the website may be used for illustrative purposes and may not always represent the exact appearance of the spa, treatment room, or service.

5. Customer Responsibility

Customers are responsible for providing accurate information relevant to their booking and for informing our staff of any condition, allergy, sensitivity, injury, or other circumstance that may be relevant to the requested service.

Customers should communicate any concerns or discomfort to the therapist or staff member during the service.

Velora Luxury Spa may decline or discontinue a service if we reasonably believe that continuing the service may create a safety concern or is inappropriate under the circumstances.

6. Health and Safety

Our services are intended for relaxation and wellness purposes and are not a substitute for professional medical diagnosis or treatment.

If you have a medical condition, are pregnant, are taking medication, have an injury, or have any health-related concern, you should seek appropriate professional medical advice before receiving a spa or massage service.

We may request relevant information where reasonably necessary to maintain customer and staff safety.

7. Payments

Payment must be made through the payment methods accepted by Velora Luxury Spa.

Prices and applicable charges may change from time to time. The applicable price will be communicated or displayed at the time of booking or service.

Where an advance payment or deposit is required, the applicable terms will be communicated before payment.

8. Offers and Promotions

Any discounts, promotional offers, packages, or special prices advertised by Velora Luxury Spa may be subject to specific terms and conditions.

Offers may have limited availability, validity periods, eligibility requirements, or other restrictions.

Velora Luxury Spa reserves the right to modify, suspend, or withdraw an offer without prior notice, subject to applicable law.

9. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities
• Attempt to gain unauthorized access to our website or systems
• Introduce viruses, malicious code, or harmful material
• Copy, reproduce, or distribute website content without permission
• Interfere with the operation or security of the website
• Submit false, misleading, or unauthorized information

We reserve the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.

10. Intellectual Property

Unless otherwise stated, the content available on this website, including text, logos, graphics, photographs, designs, branding, images, and other materials, belongs to or is used by Velora Luxury Spa with appropriate authorization.

You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without prior written permission.

11. Third-Party Links and Services

Our website may contain links or references to third-party websites, platforms, communication services, payment providers, social media platforms, or other external services.

Velora Luxury Spa does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of third-party services is subject to their respective terms and policies.

12. Limitation of Liability

We make reasonable efforts to maintain accurate information and reliable website functionality. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or completely secure.

To the extent permitted by applicable law, Velora Luxury Spa will not be responsible for losses or damages arising from:

• Temporary website unavailability
• Technical errors or interruptions
• Unauthorized access caused by circumstances beyond our reasonable control
• Reliance on information provided on the website
• Third-party websites or services
• Events beyond our reasonable control

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

13. Personal Information

Your use of our website may involve the collection and processing of personal information.

Please refer to our Privacy Policy for information about how we collect, use, store, and protect personal information.

14. Changes to These Terms

Velora Luxury Spa may update these Terms and Conditions from time to time.

Any changes will be published on this page with an updated "Last Updated" date. Your continued use of the website after changes are published means that you accept the updated Terms and Conditions.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms and Conditions or the use of our website or services shall be subject to the jurisdiction of the appropriate courts in Bengaluru, Karnataka, India, unless otherwise required by applicable law.

16. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Velora Luxury Spa
Bellandur, Bengaluru, Karnataka, India

Phone: +91 7349253613 / +91 7349253614
Email: info@theveloraluxuryspa.com

Website: https://theveloraluxuryspa.com/