Last Updated: October 2026

Velora Luxury Spa ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, https://theveloraluxuryspa.com/, or contacting us regarding our spa and wellness services.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you visit our website, contact us, or submit an enquiry or appointment request, we may collect the following information:

• Name
• Email address
• Phone number
• Preferred appointment date or slot
• Preferred time slot
• Information you provide in your enquiry or message
• Any other information you voluntarily provide to us

We may also automatically collect limited technical information, such as your IP address, browser type, device type, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information collected to:

• Respond to your enquiries and requests
• Schedule and manage appointments
• Contact you regarding your requested services
• Provide information about our spa services
• Improve our website and customer experience
• Maintain website security and prevent misuse
• Comply with applicable legal and regulatory requirements

We will use your personal information only for legitimate business purposes and as permitted by applicable law.

3. Communication

If you provide your phone number, email address, or contact us through WhatsApp, we may use the information to respond to your enquiry, confirm appointments, or provide information related to your request.

We do not intend to send promotional communications unless permitted by applicable law or where you have provided appropriate consent.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and enhance your browsing experience.

Cookies may help us understand how visitors use our website and which pages are useful to them. You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Third-Party Services

Our website may use third-party services or tools for purposes such as website analytics, communication, maps, appointment enquiries, advertising, or website functionality.

These third-party providers may process information according to their own privacy policies. We recommend reviewing the privacy policies of any third-party services you use through our website.

6. Information Sharing

We do not sell or rent your personal information to third parties.

We may share information only when reasonably necessary to:

• Provide or manage requested services
• Work with trusted service providers supporting our website or business operations
• Respond to legal requests or comply with applicable laws
• Protect the rights, safety, and security of Velora Luxury Spa, our customers, or others
• Prevent fraud, misuse, or unauthorized activity

7. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information where legally permitted
• Withdraw consent where processing is based on consent
• Raise a concern regarding the handling of your personal information

To make a privacy-related request, please contact us using the details provided below.

10. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

11. External Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable legal requirements.

Any updated version will be published on this page with the revised "Last Updated" date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Velora Luxury Spa
Bellandur, Bengaluru, Karnataka, India

Phone: +91 7349253613 / +91 7349253614
Email: info@theveloraluxuryspa.com

Website: https://theveloraluxuryspa.com/

By using our website, you acknowledge that you have read and understood this Privacy Policy.